WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

• Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
• Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 7-14 business days. Tracking information will be emailed to you as soon as available.

Standard shipping is FREE (on sizes up to 22 x 28) within the Continental United States. For shipping larger original artworks please contact me to discuss the best and most cost-effective way to ship your art. All shipping and handling costs must be borne by the buyer.

Shipping outside of the Continental U.S., expedited shipping, and special requests will be charged at full cost. 

For shipping original artworks and limited editions outside the Continental U.S., please contact me to discuss the best and most cost-effective way to ship your art. All shipping and handling costs must be borne by the buyer. We use Fedex for international shipping but we're happy to ship with any carrier you're comfortable with. Bill Samios Studio will not be responsible for import duties and taxes required for international shipping.

WHEN I ORDER A FRAMED PRINT ON PAPER WHAT IS IT PROTECTED WITH?

• When you purchase an open edition framed print on paper (photo or art paper), the frame comes with plexiglass to protect the front of the print.
  

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

• We do not accept returns; all sales are FINAL.
• We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
• If your prints arrive damaged, please keep all packaging and contact billsamios57@gmail.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact billsamios57@gmail.com as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email billsamios57@gmail.com 

WHO TO CONTACT?  

You can reach out at any time by email at billsamios57@gmail.com 

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

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